Window washing is a skilled labor position that requires years of dedicated training. Final Touch has developed a proprietary training program for our window cleaners, which begins with an apprenticeship position. An apprentice is paired with a journeyman for at least the first two years, which amounts to approximately 1,500 hours of training.
During the first phase of training, the apprentice learns cleaning on the ground, with poles, and using short ladders. The second phase of training includes high ladder and lift cleaning. The third phase of training includes rope access, modular stage, and dedicated stage cleaning.
Most training is done on-the-job, ensuring comprehension and providing important hands-on experience.
Window cleaning is inherently a high-risk service; our clients rely on us to mitigate these risks through our comprehensive safety programs. Continuous training is imperative to maintaining a culture of safety. All window cleaners receive orientation safety training based on Final Touch’s company-wide safety program, Safety360. Cleaners are also required to complete annual safety training and testing. Every year, our cleaners are required to pass a test on assisted rescue and self-rescue in order to be cleared to perform suspended work.
Final Touch also holds an annual orientation day in which we review all of the safety procedures and analyze the previous year’s safety performance.
In addition to annual trainings, safety trainings are held every morning before the shift begins that cover at least one safety topic.